0
11.8% of stock
0
Checked at the moment of scheduling
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Slot, operative, tone and instructions adjusted
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Year to date - every flag actioned
Two Category 1 hazards today are in households with a health-linked vulnerability
Elm Court (child under 5, asthma) and Restalrig Crescent (COPD). Both damp cases are being reprioritised above routine work and the operative briefings now carry the no-solvent and dust-suppression instructions.
4/2 Rowan Gardens · EH4 Craigleith
- Allow 10 min at the door
- Named operative preferred
- No slot before 09:30
Daughter is the named contact and must be told about every visit.
12/3 Elm Court · EH6 Leith
- Damp/mould treated as Category 1
- No solvent products in the property
- Evening SMS only
Health-linked hazard. Escalate any damp report immediately.
9 Restalrig Crescent · EH7 Restalrig
- Dust suppression required
- Ventilation checked at every visit
Respiratory condition - damp cases carry a health risk multiplier.
3/1 Sighthill Court · EH11 Sighthill
- Manager sign-off before any rebooking
- Temporary heating maintained
Breached make-safe clock on record. Handle all contact through the complaints owner.
22 Gracemount Drive · EH16 Gracemount
- Two-person visit
- Call 30 min before arrival
- No unannounced attendance
Support worker copied into all appointment messages.
7 Wester Hailes Road · EH14 Wester Hailes
- SMS and written contact only
- Translated messages
- Extra 15 min per visit
Do not rely on phone contact - no answer is not a refusal.