0
138 individual clocks watched
0
£129,050 of award exposure avoided
0.0%
Sector median 78.2%
0
Average award £1,450 per upheld case
Reassign AW-2291 before the make-safe clock runs out
Category 1 damp with a child under 5 in the household. The assigned operative is committed until 16:00 and the deadline lands at 17:10. Priya Kaur is qualified, 9 minutes away and free from 13:40.
Ordered by time to statutory deadline
EH6 Leith · reported 3 Aug, 09:12 · Category 1
Damp & mould - bedroom 2, north wall
- Tenant
- Ms J. Cairns
- Case owner
- Callum Baxter
- Vulnerability
- Child under 5 · asthma noted
- Severity score
- 87/100
- Exposure if breached
- £12,400
- Statutory duty
- 5 working days
Category 1 with a child under 5 in the household. Make-safe deadline lands inside 10 hours and the assigned operative is committed until 16:00 - recommend reassignment now.
Home made safe
Statutory allowance 5 working days
Geo-tagged, timestamped and permanently attached to the property record
Bedroom 2 north wall - black mould behind wardrobe, wallpaper lifting
Surface coverage estimated 0.9m². Pattern and location indicate cold-bridge condensation, not a plumbing leak.
Wall treated, sealed and repainted; dehumidifier left in place 72h
Treatment evidenced. Permanent fix still outstanding - insulation upgrade required to close the case.
Written automatically as things happen - this is the file the Ombudsman would read
- 3 Aug 09:12Tenant
Reported via portal with two photos
- 3 Aug 09:12Wisebound AI
Category 1 triage from photo. Investigate clock started (10 working days) and findings clock queued.
- 4 Aug 11:40C. Baxter
Survey completed on site, moisture readings logged
- 5 Aug 08:02Wisebound AI
Written findings letter drafted and sent to tenant - 2 working days inside deadline
- 6 Aug 15:31C. Baxter
Mould treated, dehumidifier installed, after photo captured
- 8 Aug 07:30Wisebound AI
Make-safe deadline at risk - escalation raised to compliance manager