Tenant communication

Job #4471 · 12/3 Elm Court, Craigleith · Ms J. Cairns

Auto-drafted
Wisebound AI£9 admin saved · 12 min

Tenant update drafted the moment the job report was submitted

Internal jargon, fault codes and part numbers stripped out. Reading age checked at 9 years. The tenant is flagged as preferring SMS, so that channel is pre-selected.

Internal job report

Generated from the operative's voice note on site

HeatingEmergencyDave MacLeod1h 08m on site

Work carried out

Attended reported loss of hot water. Boiler displaying fault code F22 (low system pressure), gauge reading 0.3 bar. Diagnosed a weeping gasket on the pump housing as the source of pressure loss. Replaced pump housing gasket, re-pressurised system to 1.2 bar, purged all radiators and vented the circuit. Boiler tested under load for 15 minutes - hot water and heating restored, no further fault codes.

Materials used

  • Pump housing gasket (Worcester 8716…)×1
  • Inhibitor - 500ml×1
  • PTFE tape×1

Follow-up required

Third pressure-loss failure on this appliance in 6 months (Feb, May, Aug). Recommend heat-engineer survey for full boiler replacement rather than further repair. Raised as follow-on job.

Photo evidence · 4 attached

Geo-tagged and time-stamped on capture. Click any photo to open the full record.

4 photos 13:42 – 14:50Signature: Captured on site

Tenant-facing update

Same source, plain language, no internal jargon

517 characters
Tenant record

Pulled from the housing management system

Ms Jane Cairns

TEN-08841 · Scottish secure tenancy · since Mar 2016

Child under 5 in householdAsthma noted (child)Rear door access - dog in garden
Household
1 adult, 2 children (4 and 9)
Phone
07700 900 118
Email
j.cairns@example-mail.test
Prefers
SMS - evenings after 17:00
Language
English · reading age check on
Access
Buzzer 12/3. Works shifts Tue/Thu - confirm before AM slots.
Satisfaction
4.6 / 5 over 9 completed repairs
Account
Rent account clear
Conversation history

Every touchpoint on this repair, in one thread

  • Ms Jane Cairns · Call · Today 12:58

    No hot water since last night and the heating won't come on. I've got the wee one at home.

    Transcribed from the contact-centre call. Emergency triage applied: child under 5 + no heating.

  • Wisebound · SMS · Today 13:04

    Thanks for calling. We've booked an emergency repair for today between 13:30 and 15:30. Dave will text when he's on the way.

    Delivered 13:04 · Read 13:06

  • Wisebound · SMS · Today 13:29

    Dave is on his way and should be with you in about 12 minutes. Track his arrival: wsb.uk/t/4471

    Delivered 13:29 · Link opened 13:31

  • Ms Jane Cairns · SMS · Today 13:33

    Great, thanks. I'll be in - please use the buzzer, the door bell doesn't work.

    Access note captured and written back to the property record automatically.

  • Wisebound · SMS · Today 15:02

    Your repair is complete - full update below. Reply if anything isn't right.

    Draft awaiting approval

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