No-Access Prevention

Misses prevented this month

£24,079.28 of wasted visits avoided

Prevented year to date

£223,464.72 recovered

No-access rate now

0.0%

Down from 29.4% before Wisebound

Tenant self-serve rebooks

Moved by the tenant, no call handler involved

Wisebound AISaves £112.52 of wasted visit + 48 minutes of travel

Move #5612 to this afternoon - 86% chance of no access at 09:00

Mr Keane has three no-access events in 12 months, never replies to SMS and works shifts. The 15:30 slot on the same round is free and every prior successful visit at this address was after 15:00.

Today's appointments

Scored on history, responsiveness, slot and property patterns

Time	Job	Tenant	Operative	Risk	AI action
09:00#5612	Kitchen tap replacement14/2 Pilrig Heights · EH6 Leith	Mr D. Keane	Marek Nowak	86%High · 3 no-access events in 12 months · Never replies to SMS · Morning slot, works shifts	Call now and offer a 15:30 slot today
09:30#5618	EICR remedial6 Wardieburn Terrace · EH5 Granton	Ms F. Adeyemi	Priya Kaur	71%High · 1 previous miss · Reminder unread after 14h · Block has 22% no-access rate	Escalate to voice reminder at 08:15
10:15#5623	Storage heater replacement3/1 Sighthill Court · EH11 Sighthill	Ms L. Grant	Dave MacLeod	22%Low · Confirmed by SMS at 19:04 · No prior misses	No action - confirmed
11:00#5631	Damp survey27 Bonnington Grove · EH6 Leith	Mr R. Okafor	Siobhan Muir	64%Medium · Reminder delivered, not read · Two reschedules already · Thursday morning cluster	Offer self-serve rebook link
11:45#5640	Boiler follow-up12/3 Elm Court · EH6 Leith	Ms J. Cairns	Aileen Ferguson	14%Low · Confirmed same day · Responds to SMS within 20 min	No action - confirmed
13:15#5644	Front door adjustment41 Craigmillar Rise · EH16 Craigmillar	Mr T. Bell	Siobhan Muir	78%High · 4 no-access events in 18 months · Phone number bounced once · No portal login	Doorstep card + attempt neighbour contact
14:00#5651	Gutter clearance9 Restalrig Crescent · EH7 Restalrig	Mrs P. Doyle	Contractor - Lothian Roofworks	38%Low · Rebooked by tenant via link · Access is external - entry not required	External works - access not needed
15:30#5659	Extractor fan replacement18 Muirhouse Parkway · EH4 Muirhouse	Mr S. Ahmed	Callum Baxter	46%Medium · Confirmed last two visits · Reminder sent 18h ago · Late-afternoon slot preferred	Send confirm-or-move message at 12:00

Reminder ladder

Escalates only as far as it needs to

T−48hSMS61%
Confirm your repair visit - reply YES or tap to move it
T−18hSMS78%
Reminder with a 2-hour arrival window and the operative's name
T−3hPush / SMS88%
Your operative is scheduled next - live tracking link
T−40mCall93%
Automated voice call for tenants who never respond to text

No-access by day and slot

Historic rate before intervention - Thursday mornings are the worst hour in the week

08–1010–1212–1414–1616–18

Mon31%24%18%12%9%

Tue28%22%15%11%8%

Wed26%21%14%10%7%

Thu38%33%19%12%9%

Fri34%27%21%16%14%

Wisebound now steers high-risk tenants away from these slots automatically, which is most of the drop from 29.4% to 8.1%.